Shark Packet Storage Status shows INOPERABLE on Physical Shark 1000/2000/3000 appliance but all disk statuses are ok.

(NOTE: This article may not apply to the newer Tarpon/xx70 NetSharks.)

In the web UI of a physical Shark/NetShark 1000/2000/3000 series appliance, the Shark Packet Storage Status shows INOPERABLE.

However, status on all disks are ok.

If a disk status is bad, please contact support for a drive RMA.

There are several possible solutions to this issue.
In the web UI, go to System/Maintenance:
 

• Choose Reinitialize Packet Storage. (If that selection is not available, choose Reformat Packet Storage.) 
• If this does not work, reboot the Shark and then login to the UI
• This time select "Format Packet Storage" first, then if necessary, choose "Reinitialize Packet Storage".

If the process does not work, login to the Shark via ssh (using putty, SecureCRT, etc).

Username/pass:
admin/admin

Run this command three times:

packet-storage reinitialize raid0

Note: for older Shark software, the command is:

packet-storage reinitialize

If that does not fix the problem, please generate "Complete" system logs and contact technical support.

Shark/NetShark 1000/2000/3000

NOT for xx70/Tarpon NetSharks