NetProfiler/NetExpress/Flow Gateway: How to collect Initial System Information for troubleshooting?

Categories:
NetProfiler (Enterprise Cluster), NetProfiler (Cascade Profiler), Flow Gateway (Cascade Gateway), NetExpress (Profiler Express)
Solution Number:
S22357
Last Modified:
2022-12-05
Issue

This article provide the steps to collect system logs known as "SteelCentral collect file" from the SteelCentral NetProfiler, NetExpress, or Flow Gateway. These logs are required by Riverbed TAC team in troubleshooting the problem the unit is facing.

Solution

Create log bundle from web UI

To create a collect file from the web UI:

  1. Log into the appliance through your web browser.

  2. Navigate to the page System > Information.

  3. Scroll to the very bottom of the page. Click the button, "Generate new collect file". A download link will become available once the creation of the file is completed.

  4. Attach the mazu collect to the TAC case. For more information, see S13970 - Uploading Files to Riverbed

     

 

Create log bundle from CLI

An alternate method exists for creating a collect file from command line. This may be preferred if one wants to upload the file directly from NetProfiler to the Riverbed FTP site. To download the file to one's workstation, one must use an SCP client, such as WinSCP.

Note:  For CLI collection on v10.20 and above, use https://supportkb.riverbed.com/support/index?page=content&id=S35934

  1. Connect to the appliance via SSH or serial console.

  2. Log in with the 'mazu' account.

  3. Issue the command:

    sudo mazu-collect

    It may print some warnings, which can usually be ignored. File generation is complete when the prompt becomes available again. The filename will be, mazu-collect.iso

  4. Rename the file, appending the case number:

    mv mazu-collect.iso case_NNNNN.iso

  5. Upload instructions for the command-line may be found at S13970 - Uploading Files to Riverbed

     

Note that:

  • Creation of the file will usually take anywhere from a few minutes to an hour, depending on how busy the system is. On very busy systems, it may take several hours.
  • On a NetProfiler Enterprise cluster, it will gather logs from all cluster appliances into a single collect file.
  • NetProfiler will not collect logs from Flow Gateway. A collect file must be created on Flow Gateway directly.
  • Above prodecure to "create log bundle from CLI" is applicable for v10.19 and below , for v10.20 and above refer "Creating A Collect File From Command-Line In NetProfiler And Flow Gateway Versions 10.20 And Later"
See an example of how to generate a collect file from NetProfiler in the video below.
 
Environment

NetProfiler
Flow Gateway
Collect

Attachments
NOTICE: Riverbed® product names have changed. Please refer to the Product List for a complete list of product names.
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