Customer can retrieve their Cascade Pilot/PE product key by one of these ways
1) Retrieve the product key from the previous version before uninstall
Prior to update , launch the previous version of Pilot/Pilot PE and access the Help dialog as shown below to retrieve the product key.
The product key can be copied from the Help dialog
2) Retrieve the product key from windows registry
If the previous version was already un-installed, the product key can be retreived from the windows registry.Depending on the system architecture, the product key is stored in either of these registry keys.
HKEY_LOCAL_MACHINE\SOFTWARE\CACE Technologies\Cascade Pilot\Latest\Product Key
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CACE Technologies\Cascade Pilot\Latest\Product Key
Run regedit.exe from the run dialog in Windows(press Windows+R keys)and navigate to the appropriate key. The following is a snapshot from a 64 bit windows system.
3) Retrieve the product key from the Cacetech website
Customer can retrieve the product key by logging into the Cacetech website (www.cacetech.com) and lookup the key. Login credentials for the site were emailed to the customer when the license was purchased.
4) Retrieve the product key by contacting Riverbed Support team
Customer can contact the Riverbed Support Team to retrieve the product key. In due process they need to provide the account information and the email against which the product key was registered to the TAC team.