For all issues or questions with OPNET IT/SP Guru Network Planner, Sentinel and NetMapper please send in below information:
Required Information:
- Models and Core software version:
- Start the Software.
- Select Help > About this Application.
- Click the Environment tab.
- Click on the Copy to Clipboard button and paste contents to a Notepad file.
- Send us the Notepad file.
- Error Messages/Screenshots if any
- Project archive
- Open the project and save it.
- Click File>Manage Model Files> Create Project File Archive.
- Click Create Project file Archive after choosing the desired options.
- Send us the .opcfa file generated in the end.
Additional Information (required depending on the specific feature being used in the product):
For Issues with Topology Import (eXpressDataImport (XDI), VNESI):
- For XDI in specific, the configuration files being used during the import.
- Import log (Please ensure Generate Import Log option is checked in the import dialog box).
- Error message/error log (Click on Help>Error Log>Open).
- Zipped version of
op_admin
folder.
For Issues with Traffic Import:
- Traffic file (tr2/spreadsheet/gbu2 etc) if any.
- For ARX based traffic import, please send the contents of
op_admin\tmp.
- Import log (Traffic -->Import Traffic Flows/Import Baseline Loads-->Open Import Log).
For Issues with NetDoctor/Network Difference Report/Inventory Report/OS Compliance Reports:
- Template file which contains the settings:
- For NetDoctor, Click Configure/Run NetDoctor>Choose the appropriate options>Click Save As.. to create the *Val.xrpt template file.
- For Inventory Report, Click Topology>Inventory Report>Configure/Run Inventory Report>Choose the appropriate options>Click Save As.. to create the *inv.xrpt template file.
- For Network Difference Report, Scenarios>Network Difference Report>Generate Report>Edit>Choose the appropriate options>Click Save As.. to create the *ndf.xrpt template file.
- For OS Compliance Report, NetDoctor>OS Compliance>Configure/Run OS Compliance>Choose the appropriate options>Click Save As.. to create the *.osc.xrpt template file.
For Issues with NetMapper:
- Problematic diagram file (.vsd/vdx file).
- NetMapper template file, NetMapper>Generate>Click on the relevant diagram option>Follow the steps through the wizard>In the confirm Settings window, click Save Wizard Settings to create the *.nmp.wsf file.
For Issues with Automation:
- Zipped contents of
op_admin
folder.
- Automation (*.af) files located in the model directories.
For Issues with Flow Analysis/Capacity Planning/Survivability Analysis:
- Generated report located in the
op_reports
folder.
- Specific options chosen in the Wizard.
- Clear description of the problem indicating the node/link names if any.
For Issues with Network Capacity Reports:
- Generated report located in the
op_reports
folder.
- Click Traffic>Network Capacity Report>Configure/Generate Network Capacity Report>Choose the template of interest> Click Archive and choose the desired folder.
- Send us the zipped version of this folder.
Attaching Files to Your Case
See KB S13970 - Uploading Files to Riverbed for more information.