Collecting Initial System Information: SteelCentral TransactionAnalyzer Packet Trace Warehouse

Categories:
Transaction Analyzer Packet Trace Warehouse (AppTransaction Xpert PTW)
Solution Number:
S22118
Last Modified:
2014-09-11
Issue

What additional information can I provide support to help troubleshoot issues with Packet Trace Warehouse?

Solution

Please send the below information about your TransactionAnalyzer Packet Trace Warehouse installation

  • Send version and build number of Packet Trace Warehouse you are running.
  • Send version and type of Operating System on which Packet Trace Warehouse is installed, for example: Windows Server 2008 R2 Enterprise Edition.

  • Send in the Packet Trace Warehouse logs

    1. Remote desktop into the packet trace warehouse server and locate the following folder

      <PTW_INSTALL_DIR>\Tomcat\logs\

    2. Zip up this folder and upload it to the ticket.
Environment

TransactionAnalyzer Packet Trace Warehouse

Windows

Attachments
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